What if My Artwork Arrives Damaged?
All artworks are packaged with professional, protective materials to ensure safe delivery, so damage is uncommon. If your piece arrives damaged, please contact us within 24 hours at [provide your official email] with photos of the artwork and the packaging.
Please keep the box and all original packing materials, as they are required to process a shipping claim. We will guide you through the next steps once we receive your notification.
What if My Artwork Arrives Damaged?
All artworks are packaged with professional, protective materials to ensure safe delivery, so damage is uncommon. If your piece arrives damaged, please contact us within 24 hours at [provide your official email] with photos of the artwork and the packaging.
Please keep the box and all original packing materials, as they are required to process a shipping claim. We will guide you through the next steps once we receive your notification.
Do You Ship Internationally?
Yes. We ship artworks worldwide. Delivery timelines vary by destination, but international shipments typically require two to four weeks. Please be aware that artwork shipped outside Canada may be subject to customs duties, taxes, or additional import fees. These charges are determined by the destination country and are the responsibility of the purchaser.
For specific information on duties or taxes, please consult your local customs authority.
Shipping Costs?
Shipping costs for artworks sent outside Canada vary depending on the size of the piece, the destination country, and packaging requirements to ensure safe delivery. We will provide you with the exact shipping cost by email confirmation after finalizing your order, or you can request for more information before placing your order by contacting us directly at CONTACT US.
Payment and Taxes?
We accept PayPal for all purchases. Applicable taxes or VAT will be applied to orders shipped to Canada, the United States, and the European Union, based on the regulations of British Columbia, Canada.
Do You Provide Framing Services?
We do not offer in-house framing services; however, we are happy to assist you in finding a reputable local framer and can help guide you in selecting an appropriate frame for your artwork. If you’re interested in framing support, please contact us at CONTACT ME.
Occasionally, select small-format artworks may be offered with artist-selected framing included in the listed price. When applicable, this will be clearly noted on the product page.